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Reservation Policy

Thank you for choosing to stay with us at Hotel Rockaway. Below are our hotel policies and procedures. Read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.

CHECK-IN

Check-in time is any time after 3 PM. If you arrive earlier, then we will be pleased to store your luggage until your room is ready.

You may modify the number of nights at the Check-in but you will be subject to availability of rooms.

Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification.

Hotel Rockaway will make every effort to honor special requests (such as a specific floor or room number, roll-away beds, refrigerators, crib, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.

RESERVATIONS

The 50% of the total stay will be charge at the moment of booking, it could be via credit card, bank deposit or electronic transfer.

If the reservation includes breakfast it is appplied only to the adults, children pay 50%.

CHECK-OUT

Check-out is at 12 o'clock. If you require a later check-out, please contact us before 10 am on the day of departure. A charge will be applied, depending on availability.

If you already are staying in the room and you decide an early departure you will not be entitled to any refund of the payment. 

PET POLICIES

All pets are prohibited on property. “Service animals” are allowed with proper documentation.

CANCELLATION POLICY

The Rockaway Hotel does not make cancellations, what it does is to move the reservations in order to our clients could book in other dates, it depends on the availability.

DEBIT CARDS

If you choose to use your debit card at check-in the resort will place a hold of the full anticipated dollar amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days. In case of an invalid debit card, the reservation will be canceled.

CREDIT CARDS

You authorize that  Rockaway Hotel  makes a charge of 50% of the total accommodation to your credit card as a deposit of your reservation and you will be able to pay the rest of the payment in the Check-in at the hotel. In case of an invalid credit card, the reservation will be canceled.

SMOKING POLICIES

Smoking is prohibited in all our guest rooms, Suites and Residences.

AGE RESTRICTIONS

Guests must be 18 years old or older to check in without a parent or legal guardian.

CHILDREN POLICY

Up to 2 children under the age of 11 stay free in same room as parents or legal guardian.

PROMOTION POLICY

If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.

SWIMMING-POOL POLICY

Exclusive use of guests.The entry of food and alcoholic drinks which were not purchased in the hotel restaurant in the pool is strictly prohibited. Swimwear is mandatory. Children under 12 years of age should be supervised by a parent or guardian.

NO IN-ROOM PARTY POLICY

Hotel Rockaway enforces a NO IN-ROOM PARTY POLICY to ensure we can protect our hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.

 

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